Managing multiple properties (or even one) requires:
- Organized task tracking
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- Clear team communication
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- Simple oversight of daily operations
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Without a centralized dashboard, you risk confusion, missed cleanings, and costly mistakes.
Your Goal
Build a simple operations dashboard to track bookings, turnovers, guest issues, and team assignments in one place.
How to Set Up Your Operations System
1. Choose Your Operations Tool
Recommended options:
- Google Sheets (easy starter)
- Notion (flexible project management)
- Turno (for cleaner tracking)
- Hospitable / Hostaway (for daily task automation)
2. Create Your Master Dashboard
Track:
- Upcoming check-ins and check-outs
- Cleaning assignments
- Supply restocking schedule
- Maintenance issues
- Guest reviews and complaints
Use simple columns for date, task, responsible person, and status.
3. Assign Team Roles
- Cleaners: Handle turnovers and restocking
- VAs: Manage guest messaging, reviews, issue logging
- You (Owner): Oversee operations, handle escalations, plan growth
4. Automate Notifications
- Use your channel manager or Google Calendar to:
- Alert cleaners of turnovers
- Remind VAs of check-ins/out schedules
- Track due tasks automatically
5. Review Weekly
- Hold a 15–30 minute review session each week:
- Address pending tasks or issues
- Update dashboard
- Plan upcoming week
Checklist & Action Steps
✅ Operations dashboard created (Sheets, Notion, or software)
✅ Team roles assigned and documented
✅ Notifications and alerts set up
✅ Weekly review meeting scheduled
⚠️ No dashboard = missed cleanings, guest issues, and avoidable chaos.