Guest Messaging Automation

Answering every guest question manually wastes time and leads to mistakes. Automated messaging ensures:

1. Faster response times
2. 
   
3. Consistent guest experience
4. 
   
5. Less day-to-day stress for you
6. 
   

By automating 90% of your communication, your business runs even while you sleep.

Your Goal

Set up automated, professional guest messaging covering:

1. Pre-check-in
2. 
   
3. Stay reminders
4. 
   
5. Post-checkout reviews
6. 
   

How to Automate Guest Messaging

1. Choose Your Tool

Recommended platforms:

1. Hospitable (most popular)
2. 
   
3. Hostaway (best for multiple platforms)
4. 
   
5. Guesty for Hosts (user-friendly)
6. 
   

2. Create Standard Message Templates

Write templates for:

1. Booking confirmation
2. 
   
3. Check-in instructions
4. 
   
5. Stay reminders (Wi-Fi info, house rules)
6. 
   
7. Check-out instructions
8. 
   
9. Review request
10. 
    

Tip: Use clear, polite, and professional language.

3. Set Message Timings

1. Pre-arrival: 1–2 days before check-in
2. 
   
3. During stay: First morning + mid-stay check-in
4. 
   
5. Post-stay: Immediately after check-out
6. 
   

Schedule these messages to send automatically through your platform.

4. Run a Test

1. Send test messages to yourself
2. 
   
3. Ensure timing and content are correct
4. 
   
5. Adjust for tone and clarity
6. 
   

Checklist & Action Steps

✅ Chosen messaging platform (Hospitable / Hostaway / Guesty)

✅ Message templates created and loaded

✅ Automated sequences scheduled

✅ System tested and verified live

⚠️ Skipping automation = wasted hours, slower responses, and lower guest satisfaction.