Guest Messaging Automation

Answering every guest question manually wastes time and leads to mistakes. Automated messaging ensures:

1. Faster response times
2. Consistent guest experience
3. Less day-to-day stress for you

By automating 90% of your communication, your business runs even while you sleep.

Your Goal

Set up automated, professional guest messaging covering:

1. Pre-check-in
2. Stay reminders
3. Post-checkout reviews

How to Automate Guest Messaging

1. Choose Your Tool

Recommended platforms:

1. Hospitable (most popular)
2. Hostaway (best for multiple platforms)
3. Guesty for Hosts (user-friendly)

2. Create Standard Message Templates

Write templates for:

1. Booking confirmation
2. Check-in instructions
3. Stay reminders (Wi-Fi info, house rules)
4. Check-out instructions
5. Review request

Tip: Use clear, polite, and professional language.

3. Set Message Timings

1. Pre-arrival: 1–2 days before check-in
2. During stay: First morning + mid-stay check-in
3. Post-stay: Immediately after check-out

Schedule these messages to send automatically through your platform.

4. Run a Test

1. Send test messages to yourself
2. Ensure timing and content are correct
3. Adjust for tone and clarity

Checklist & Action Steps

✅ Chosen messaging platform (Hospitable / Hostaway / Guesty)

✅ Message templates created and loaded

✅ Automated sequences scheduled

✅ System tested and verified live

⚠️ Skipping automation = wasted hours, slower responses, and lower guest satisfaction.